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from Joe L. in OR - April 23, 2007
I was just about ready to book my move with MOVEX when I found some dissatisfied customers posting to forums on www.movingscams.org. How can I be sure that I get the move I am being quoted?

Joe,

Movingscam claims to be an unbiased forum for the moving public. In fact, Movingscam is a well-disguised advertising agency that makes its money trashing movers that don't pay the ransom for honorable mention.

Movex surveys every customer after the move and is constantly improving our service. Our largest contingent of business is repeat and referral customers. We make certain that your expectations are not only met, but exceeded.

If we were trying to hide poor service, we certainly would not put the question that you asked on the front page of our website.

I appreciate the opportunity to address your concern.

Sincerely,
Stuart Suddath
CEO
Movex, Inc.

from Darren C. in CA - April 8, 2007
Do you have containers that you drop off at the residence for loading?

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from Mariana L. in CO - April 2, 2007
I have been hearing horror stories from customers experiencing loss by theft and damage after items are moved thru moving companies. What is your companie's reputation as far as loss and damage claims being made? (not how you resolve or whether you are insured)-I mean what is the percentage overall of repotable claims. Thank you.






















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Good question,
Movex has had 67 reported claims in the last 3 years. Great Scott! You may say. The rest of the story is that Movex moved over 13,000 families in that time. So, our reported claims ratio is 1/2 of 1 percent. The average for the full service moving industry is somewhere around 8%...
We pride ourselves on delivering quality service, time and again. Anything less than a great move is a failure to us. As you said, it is not how you handle the claims that counts... preventing them in the first place is infinitely better.
Making Moving Better
Movex

from Chris S. in WA - March 29, 2007
Do you offer a service, similar to that of Door to Door, where you can store my belongings for a week or two and deliver it when I do? I don't have anywhere to live yet in my destination city!

Chris,
You would need to call our relocation specialists at 800-876-6839 and be very specific about your needs. We can accommodate some storage, but need to know when and where you want it.
Making Moving Better
Movex

from Lesley D. in KY - March 20, 2007
I know this question probably won't get published so other potential customers can make an informed decision but I will ask anyway.

Why are your prices so much higher than your competitors. I have requested a quote using the same info with three other companies similiar to yours and your quote for a 4 bed house move is $1,815.00, that is $500 more than (company name removed for copyright purposes). Which by the way I have used them recently from Boston, MA to Kentucky. Although they didn't provide me with a dolly and tie downs, I doubt that is what the $500 go towards, plus they give you 2 days to load and uload each and you only give hours????? Please explain

Lesley,
This is a good question. My first response would be to pricing. You know the old adage, "You pay for what you get". That could not be more true than in the moving world.
As you can see, Movex provides transportation on fully-equipped logistics vans, not freight trucks. The vehicles are all air-ride and equipped with furniture blankets, loading ramps, dollies, and tie-down straps. Your goods get a nice smooth ride and do not get damaged by the jarring that occurs inside freight trucks.
Most self-service move providers are using freight trucks. Ramps are extra and rarely available. Your stuff rattles and shakes unsecured over hundreds of miles of road. Theirs is a system that was designed to haul shrunk-wrapped pallets of tools, not your furniture.
As to pricing, we will be more expensive on some moves, less expensive on others (it is a matter of how "popular" your travel lanes are). Also, the larger the shipment, the more competitive we are. The freight companies only have 28' pup trailers. We have 53' air-ride trailers available.
As to timing, we allow plenty of time for the trucks to be loaded and unloaded. Most customers do not want an unsightly freight truck sitting in front of their house for 3 days. Do you really want all of your goods sitting in an unsecured truck in your yard overnight? If you need an extra day for loading, it is not a problem. Just ask your relocation specialist for extra time. Movex is here to serve you.
On the move the you mention above, you are comparing us to a freight truck. We are giving you 36ft of space compared to their 28ft. So, you get more space to load and all of your stuff arrives in one piece. We are counting on that being worth an extra $500. Piece of mind is critical in moving. That is what we are offering.
Hope this helps you with your decision.
Making Moving Better
Movex

from Nancy D. in NM - January 25, 2007
Do you provide mobile storage units. Can you drop off a contained, bring it to the destination, store the container, and deliver it at a later date?

Nancy,
We deal primarily with moving truck rental. We can assist with some temporary storage, but it is on a case by case basis. It would be best to call one of our relocation specialists to get pricing and availability.
Thanks,
The Movex Web Team

from fran C. in IN - January 24, 2007
My daughter is moving from college in Indiana to her first job in L.A. She needs to move a small television and about 10 boxes of clothes. Can all these items be moved together in a pod? What will the approximate cost be? She is also considering moving her Honda Civic, can you help us out with that?

Fran,
Truck rental or pod rental is going to be quite expensive for the small amount that she is shipping. I would suggest boxing everything and sending it UPS. Without furniture to go along with it, that is the most economical choice.
As for the Honda Civic, our cost to ship a car inside a moving van (not on an open car carrier) is $1200.
If you would like some help or need to get an exact quote, please feel free to call us at 800-876-6839.
Thanks,
The Movex Web Team

from Jennifer W. in MO - January 23, 2007
I need to know what size of a pod I need for my move. I will probably keep it in storage for about a year. Washer, dryer,frig,couch, chair, coffee & end table, sofa table,entertainment center, 2-27" tv's, sofa bed, queen bed,night stand, long dresser, small book case,2 bar stools, dining room set w/4 chairs, computer desk, 6 wardrobe boxes plus about 20-30 extra boxes. Also what is the monthly charge?

Jennifer,
You will need a 17ft rental truck for that move. We can help you with your transportation, but we cannot help you with the storage part. I would suggest that you rent a mini-storage. Your stuff will be in a lot better shape than if you put it in a container storage that sits outside for a year. The weather will ruin your stuff if you do that.
Good Luck.
The Movex Web Team

from melissa B. in NH - January 11, 2007
I have recently been getting quotes from several different self moving companies. My question is if your company delivers on the weekends or is it strictly weekdays only?

Unlike other self moving companies, Movex will deliver and pickup 7 days a week. If you are considering truck rental, don't forget that you need to consider the cost of fuel, lodging, and consider the aggravation of driving a rental truck 62mph in the slow lane on the interstate.
If you are moving in January, make sure you call and ask our relocation specialists about moving specials this month. We have several nice moving discounts for moves between today and January 31st.

The Movex Web Team

from Amber S. in MI - January 2, 2007
Other self moving companies will only move over 300 miles, does your company have similar restrictions?

Amber,
As long as you are moving across state lines, we can help you with your move... even if it is only 100 miles.

If you fill out a quote form on the right hand side of this page, we can get you pricing for your move.

The Movex Web Team

from Peter P. in CO - January 1, 2007
I have been on other web sites looking at self-service moving. Do you provide loading ramps with your trucks?

Peter,
We provide loading ramps, tie-down straps, a dolly, and furniture pads. Every one of our competitors falls short in this area. If you want all of your furniture to arrive undamaged and you want to have an easier time loading the truck because of having the right equipment, Movex is the way to move. If you are shipping one or two items that are shrink-wrapped or palletized, the other freight services will give you a better price. But they are not good choices if you are moving a whole house or apartment.

The Movex Web Team